Incidents and maintenance reported on status page for PeakCommerce https://status.peakcommerce.com/ https://d1lppblt9t2x15.cloudfront.net/logos/31392e6748024d792429081da4dc9994.png https://status.peakcommerce.com/ en https://status.peakcommerce.com/incident/1033461 Wed, 26 Aug 2026 01:45:00 -0000 https://status.peakcommerce.com/incident/1033461#0289ac23877f7ed7cbe8e6bdc9ac0887defbb881087c39362bef0f14f79fb156 Incident Root Cause: Cloud Infrastructure Access Disruption The disruption was caused by an infrastructure-level access issue within our cloud environment that temporarily impacted critical database services. This resulted in the databases becoming unavailable and caused dependent services, including the admin portal and hosted payment pages, to go offline. Once the underlying infrastructure access issue was resolved, database services were recovered and application services were restored across the environment. No customer data was lost, corrupted, or exposed as a result of the incident. The disruption was limited to customers using the legacy PeakCommerce platform; the AI version of PeakCommerce was unaffected. Corrective Actions Following the incident, we are strengthening infrastructure monitoring and escalation procedures, implementing additional safeguards around critical cloud services, and improving our recovery procedures to reduce both the likelihood and duration of similar disruptions. https://status.peakcommerce.com/incident/1031466 Tue, 25 Aug 2026 18:17:00 -0000 https://status.peakcommerce.com/incident/1031466#1ba09194f0d5f4200d3a386298ae589f3dfa2a344b78e66c86169251c8ddf453 Incident This incident has been resolved. https://status.peakcommerce.com/incident/1031466 Mon, 24 Aug 2026 23:35:00 -0000 https://status.peakcommerce.com/incident/1031466#20d2b2b9272bd45127bdd1d6cdd304c7cbb1b5b4ac6d39dbc014f93d9f703f80 Incident Root case has been identified. We are working with our hosting provider to ensure service is restored promptly. https://status.peakcommerce.com/incident/1031466 Mon, 24 Aug 2026 22:38:00 -0000 https://status.peakcommerce.com/incident/1031466#1871252f90d8578b05b8966e0db2cb8c3e0ef19e17895cbb6730af313731ad80 Incident Legacy application is current down for a small portion of our customers. We are continuing to remediate the issue.